PRIVACY POLICY

Privacy Policy:

This Privacy Policy describes how and when Feet Forward Ltd collect, use, and share information when you attend an appointment with us, purchase a product from us, contact us, or use our services. This is to comply with the General Data Protection Regulations (GDPR) 2018.

Information We Collect:

To aid your treatment or as part of purchasing something from our business, you will normally provide us with certain information such as, your name, email address, home address, phone numbers, medical information and payment information. We will store your information on an fully secure patient record and diary system. We will never store or keep details such as your bank account or debit/credit card number.

Why We Need Your Information and How We Use It:

We rely on a number of legal bases to collect, use, and share your information, including:

Where it is necessary for the provision of health care as needed to provide our services, such as when we use your information to fulfil your podiatry assessment and treatment or to provide patient support.
We will contact you by Email and SMS to confirm and remind of a forthcoming appointment.
We will contact you by Email and SMS about your forthcoming appointment in case there is a change or an update.
When you have provided your explicit consent, which you may revoke at any time, we will contact you by Email and SMS with product offers, newsletters and updates about our clinics.
When you have provided your explicit consent, which you may revoke at any time, we will contact you by Email and SMS to remind you of due check-ups or review appointments according to your treatment plan.
If necessary to comply with a legal obligation, court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.

Information Sharing and Disclosure:

Information about our patients is important to Feet Forward Ltd. We share your personal information for exceptional reasons only such as;

Medical professionals - With your consent, we will share information with medical professionals such as your GP or consultant to allow continuity of care. We will also email you directly some of your results in case of tests.
Business transfers - If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law and with your consent.
Compliance with laws - We may collect, use, retain, and share your information if we are legally required to do so.
Search engines - If you have reached our website using a search engine such as 'Google', you can read how google will use your data and cookies for personalized and non personalized ads.

Data Retention:

We retain your personal information only for as long as necessary to provide you with our services and as described within the Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The retention of podiatry records is normally a minimum of 8 years after the last appointment. For customers who are not patients, but may have bought products from Feet Forward Ltd, we will keep any data you may have provided for a minimum of 6 years consistent with tax legislation.

Transfers of Personal Information Outside the EU:

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer.

Your Rights:

You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

Access - You have the right to access and request a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete - You also have the right to change, restrict the use of, or delete your personal information. In the case of health records these are normally exempt from change and deletion requests.
Object - You can object to (i) Feet Forward Ltd processing of some of your information based on your legitimate interests and (ii) receiving marketing messages from us after providing your express consent for receiving them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information, or if it is needed for legal reasons.
Complain - If you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with the Information Commissioner www.ico.org.uk

How to Contact Us:

For purposes of GDPR - Feet Froward Ltd, Kariss Mckeown is the data controller of your personal information. If you have any questions or concerns, you may contact us : info@feetforward.co.uk

PRIVACY POLICY

​

Privacy Policy:

This Privacy Policy describes how and when Feet Forward Ltd collect, use, and share information when you attend an appointment with us, purchase a product from us, contact us, or use our services. This is to comply with the General Data Protection Regulations (GDPR) 2018.

​

Information We Collect:

​

Why We Need Your Information and How We Use It:

We rely on a number of legal bases to collect, use, and share your information, including:

Where it is necessary for the provision of health care as needed to provide our services, such as when we use your information to fulfil your podiatry assessment and treatment or to provide patient support.

We will contact you by Email and SMS to confirm and remind of a forthcoming appointment.

We will contact you by Email and SMS about your forthcoming appointment in case there is a change or an update.

When you have provided your explicit consent, which you may revoke at any time, we will contact you by Email and SMS with product offers, newsletters and updates about our clinics.

When you have provided your explicit consent, which you may revoke at any time, we will contact you by Email and SMS to remind you of due check-ups or review appointments according to your treatment plan.

If necessary to comply with a legal obligation, court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.

​

Information Sharing and Disclosure:

Information about our patients is important to Feet Forward Ltd. We share your personal information for exceptional reasons only such as;

Medical professionals - With your consent, we will share information with medical professionals such as your GP or consultant to allow continuity of care. We will also email you directly some of your results in case of tests.

Business transfers - If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law and with your consent.

Compliance with laws - We may collect, use, retain, and share your information if we are legally required to do so.

Search engines - If you have reached our website using a search engine such as 'Google', you can read how google will use your data and cookies for personalized and non personalized ads.

Data Retention:

​

Transfers of Personal Information Outside the EU:

​

Your Rights:

You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

Access - You have the right to access and request a copy of the personal information we hold about you by contacting us using the contact information below.

Change, restrict, delete - You also have the right to change, restrict the use of, or delete your personal information. In the case of health records these are normally exempt from change and deletion requests.

Complain - If you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with the Information Commissioner www.ico.org.uk

How to Contact Us:

For purposes of GDPR - Feet Froward Ltd, Kariss Mckeown is the data controller of your personal information. If you have any questions or concerns, you may contact us : info@feetforward.co.uk